Returns & Exchanges

1. 30-Day Return Policy

We want you to feel comfortable and confident in your HALO piece. If it is not the right match for you or your loved one, you may return it within 30 days of delivery for a full refund or exchange.

The 30-day window begins on the date of delivery. Whether the cap size, color, or style is not right, we are here to help make it right.

2. Condition Requirements

To be eligible for a return, the piece must be unworn, unaltered, and free of styling products and odor. It must include all original tags, packaging, and accessories.

Because our wigs are sanitary products, we cannot accept returns on pieces that have been worn, washed, cut, or modified. Please try on your piece over a clean surface or wig cap to keep it in returnable condition.

3. How to Start a Return

To start a return, email our care team at care@halo.care with your order number and the reason for your return. We will provide a return authorization and the correct return address.

We recommend shipping the return with a tracked and insured service and keeping your tracking number, as we cannot be responsible for items lost in transit back to us.

4. Refund Timeline

Once your return arrives at our studio, we will inspect it within 2–3 business days and issue a refund to your original payment method.

Refunds are typically processed within 5–7 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the funds to appear.

5. Exchanges

The fastest way to exchange a piece is to start a return and place a new order at checkout, so your new piece ships as quickly as possible.

You may also request an exchange directly; we will process it once your original piece arrives in returnable condition. Price differences will be charged or refunded accordingly.

6. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned: pieces that have been worn, washed, or altered; clearance or final-sale items; and gift cards.

If you receive a defective or incorrect item, that is always an exception — please contact us and we will make it right.

7. Damaged or Incorrect Items

If your order arrives damaged or does not match what you ordered, contact us at care@halo.care within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund, including return shipping costs.

8. Contact Us

Questions about a return or exchange? Our care team is here for you at care@halo.care, and we will respond within 24 hours.