Privacy Policy

1. Introduction

We know that medical hair loss is deeply personal, and we understand the trust you place in us when you share your story. At HALO, we treat your privacy with the same gentleness and care we put into every wig. This Privacy Policy explains what information we collect, how we use it, and the rights you have.

By using halo.care or placing an order, you agree to the practices described here. We may update this policy from time to time, and the latest version will always be posted on this page.

2. Information We Collect

We collect information you provide when you place an order, create an account, sign up for our newsletter, or contact our care team. This includes your name, email address, shipping and billing addresses, phone number, and order details such as cap size and style preferences.

Because we serve people facing medical hair loss, you may choose to share sensitive details about your health — such as your treatment timeline or scalp sensitivity. We treat this information with extra care and use it only to recommend the most comfortable options for you.

We also automatically collect technical data including your IP address, browser type, device information, and pages visited, to secure our site and improve your experience.

3. Payment Processing (PayPal & Crypto)

All payments are processed securely through PayPal or cryptocurrency. PayPal is a PCI-DSS compliant payment processor and handles card details directly, so we never see or store your full card number.

Payment providers use your billing information only to authorize and complete payment and to prevent fraud. Your contact and shipping details are used solely to fulfill and deliver your order.

4. Cookies and Tracking

We use cookies to keep our site functioning, remember your cart and preferences, and understand how visitors use our store. This helps us make your experience easier and more comfortable.

Analytics services such as Google Analytics may place their own cookies to help us measure traffic and usage. You can manage or disable cookies in your browser at any time; some features may be limited if you do.

5. Email Marketing

If you opt in, we may send you gentle, helpful updates about new comfort-focused products, care tips, and resources. We only send marketing emails with your consent, and you can withdraw that consent at any time.

Every email includes a one-click unsubscribe link. You can also request removal by emailing care@halo.care. We never sell or share your email address with third parties for their own marketing.

6. How We Share Information

We do not sell your personal information — ever. We share data only with trusted service providers necessary to operate our business, including payment processors for payments, carriers for delivery, and email platforms for communications, each bound by strict confidentiality obligations.

We may disclose information when required by law, to protect our rights or the safety of our customers, or in connection with a business transaction such as a merger or acquisition.

7. Data Security

We protect your data with SSL encryption, access controls, and regular reviews of our security practices. While no method of internet transmission is completely secure, we take reasonable measures to safeguard the information you share with us.

Your trust is important to us, and we work hard to honor it.

8. Your Rights (GDPR & CCPA)

If you are located in the EU or UK, the GDPR gives you the right to access, correct, delete, restrict, and port your personal data, as well as to object to certain processing. This includes any sensitive health-related information you have shared with us.

If you are a California resident, the CCPA gives you the right to know what personal information we collect, to request deletion, and to opt out of the sale of your data. We do not sell personal information.

To exercise any of these rights, email us at care@halo.care. We will respond within the timeframe required by law, typically within 30 days.

9. Contact Us

If you have questions about this Privacy Policy, or simply want to talk with someone about your order, our care team is here for you at care@halo.care.