Shipping Policy

1. Free Worldwide Shipping

We believe comfort should begin the moment you order, which is why every HALO order ships free anywhere in the world. No minimums, no hidden fees.

All orders are shipped in discreet, unbranded packaging with no indication of the contents or our company name — because we know this is personal, and we honor that.

2. Processing Times

Orders are typically processed and dispatched within 1–3 business days. Each piece is inspected by hand and packed with care before it leaves our studio.

During especially busy periods, processing may take up to 5 business days. You will always receive an email the moment your order ships.

3. Delivery Times

Delivery times depend on your location. As a general guide:

• United States: 3–7 business days
• Europe: 5–10 business days
• United Kingdom: 5–10 business days
• Australia & New Zealand: 7–14 business days
• Rest of the world: 7–14 business days

4. Shipping Carriers

We partner with trusted international carriers including DHL, FedEx, and USPS to deliver your order safely. The carrier is selected based on your destination and the most reliable service available.

5. Tracking Your Order

As soon as your order ships, we will email you a tracking number and link so you can follow your package from our studio to your door.

Tracking can take 24–48 hours to activate. If your tracking has not updated for several days, contact us at care@halo.care and we will look into it right away.

6. Customs and Duties

Orders below the local customs threshold in most countries arrive without additional charges. However, some destinations may apply customs duties, import taxes, or brokerage fees.

These charges are the responsibility of the recipient and are not included in the price paid at checkout. We cannot predict or cover these fees, which vary by country.

7. Address Accuracy

Please verify your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer, and reshipping may incur a fee.

If you spot an error in your address, contact us at care@halo.care as soon as possible and we will do our best to correct it before dispatch.

8. Damaged or Lost Packages

If your package arrives damaged, please photograph the packaging and contents and contact us within 48 hours. We will replace the item or issue a refund promptly.

If a package is lost in transit, contact our care team and we will open an investigation with the carrier and make sure you are taken care of.

9. Contact Us

Questions about delivery? Email us at care@halo.care and our care team will be happy to help.